Shipping & Returns Policy

We offer free shipping for all orders in the U.S.

Orders under 1lb are shipped via USPS First Class mail and typically arrive in 3-5 days.

Orders over 1lb are shipped via USPS Priority mail and typically arrive in 2-3 days.

We sometimes use UPS Ground depending on rates and schedules.

Yes! We do provide shipping outside of the U.S.

At this time International shipping rates are as follows:

Total purchase: $0 - $50 -- Shipping cost: $35

Total purchase: $51 - $150 -- Shipping cost: $55

Total purchase: $151 and up -- Shipping cost: $75

Expect 6 - 12 business days after your order is shipped.

We are a small team who pride ourselves on getting orders packaged up nicely and out the door as quickly as possible.

We aim to process orders with 1 to 2 business days. You will receive an email notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ciao@myitaliandecor.com with your name and order number, and we will look into it for you.

We offer a 30 day return policy. Returns will be credited back to the card or method of payment that was received.

To start a return, contact us at ciao@myitaliandecor.com or 415-577-5415. Once your return is approved, send the item to:

My Italian Decor

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Items sent back to us without first requesting a return will not be accepted.

If your item was damaged during shipping, or if there are any problems with your order, please do the following:

Take a photo of the damaged item.

Contact us at ciao@myitaliandecor.comor 415-577-5415

To start an exchange, contact us at ciao@myitaliandecor.com or call us at 415-577-5415. We can discuss your reason for return and find a replacement that you like. Send your original item to:

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Once we receive your returned item, we will ship out your new item. No charge for shipping your item to you.