Shipping & Returns Policy

We offer free shipping for all orders over $50 in the U.S.

Orders under 1lb are shipped via USPS First Class mail and typically arrive in 3-5 days.

Orders over 1lb are shipped via USPS Priority mail and typically arrive in 2-3 days.

We sometimes use UPS Ground depending on rates and schedules.

We offer free shipping for orders over $50 in the USA!

If you are not happy with your purchase and decide to return it, you will be responsible for shipping the product back to us at your own expense.

Yes! We do provide shipping outside of the U.S.

Shipping cost options will be shown at the time of checkout.

Customers may be charged duties and import taxes at the time of delivery. This cost is determined by the country receiving the shipment, and not by My Italian Decor. We are not responsible for any taxes or fees that may be charged at the time of delivery.

We are a small team who pride ourselves on getting orders packaged up nicely and out the door as quickly as possible.

We aim to process orders with 1 to 2 business days. You will receive an email notification when your order has shipped. 

Orders placed on Friday after 2p PST will be shipped on Monday.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ciao@myitaliandecor.com with your name and order number, and we will look into it for you.

We offer a 30 day return policy. Returns will be credited back to the card or method of payment that was received.

Returns are accepted on items returned in their original packaging, and original condition.

We do not offer returns on clearance items. All clearance items are final sale.

To start a return, contact us at ciao@myitaliandecor.com or 415-577-5415. Once your return is approved, send the item to:

My Italian Decor

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Please note: You are responsible for paying for return shipping. We offer Free Shipping on all orders within the U.S, but we do not pay for returns.

If your item was damaged during shipping, or if there are any problems with your order, please do the following:

Take a photo of the damaged item.

Contact us at ciao@myitaliandecor.comor 415-577-5415

To start an exchange, contact us at ciao@myitaliandecor.com or call us at 415-577-5415. We can discuss your reason for return and find a replacement that you like. Send your original item to:

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Once we receive your returned item, we will ship out your new item. No charge for shipping your item to you.

We offer free shipping, but not free returns.

You can send the product back to us using your choice of shipment method.