FREE Shipping in the U.S.

FREE Shipping in the U.S.

Shipping in the U.S is always FREE.

Shipping & Returns Policy

Shipping

We offer free shipping for all orders in the U.S.

Orders under 1lb are shipped via USPS First Class mail and typically arrive in 3-5 days.

Orders over 1lb are shipped via USPS Priority mail and typically arrive in 2-3 days.

We sometimes use UPS Ground depending on rates and schedules.

We offer free shipping for orders in the USA! You will not pay for shipping.

If you are not happy with your purchase and decide to return it, you will be responsible for shipping the product back to us at your own expense.

Yes! We do provide shipping outside of the U.S.

At this time International shipping rates are as follows:

Total purchase: $0 - $50 -- Shipping cost: $35

Total purchase: $51 - $150 -- Shipping cost: $55

Total purchase: $151 and up -- Shipping cost: $75

Expect 6 - 12 business days after your order is shipped.

We are a small team who pride ourselves on getting orders packaged up nicely and out the door as quickly as possible.

We aim to process orders with 1 to 2 business days. You will receive an email notification when your order has shipped. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ciao@myitaliandecor.com with your name and order number, and we will look into it for you.

Returns

We offer a 30 day return policy. Returns will be credited back to the card or method of payment that was received.

To start a return, contact us at ciao@myitaliandecor.com or 415-577-5415. Once your return is approved, send the item to:

My Italian Decor

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Please note: You are responsible for paying for return shipping. We offer Free Shipping on all orders within the U.S, but we do not pay for returns.

If your item was damaged during shipping, or if there are any problems with your order, please do the following:

Take a photo of the damaged item.

Contact us at ciao@myitaliandecor.comor 415-577-5415

To start an exchange, contact us at ciao@myitaliandecor.com or call us at 415-577-5415. We can discuss your reason for return and find a replacement that you like. Send your original item to:

353 Bel Marin Keys Blvd. Suite #6 Novato, CA 94949

Attn: Returns

Once we receive your returned item, we will ship out your new item. No charge for shipping your item to you.

We offer free shipping, but not free returns.

You can send the product back to us using your choice of shipment method.

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